This is the place for an unresolved issue with Buenas. Keeping disputes in one thread per operator means nothing gets lost, and anyone can see how they were handled.
Before you post, contact Buenas directly first and give them a chance to resolve it. Most issues are settled that way, and we will ask whether you have.
What to include: what happened and the dates, any reference or ticket number, the amount involved if it is a payment issue, and what the operator has told you so far.
What never to post: account numbers, government IDs, or screenshots showing your personal details. Posts containing them are removed without warning, for your protection.
What we do: we pass the details to Buenas and keep this thread open until they answer. Their representative can reply here with a verified badge. They cannot edit, remove or moderate anything in this channel, including this thread.
We are not a regulator and cannot compel an operator to pay. If a dispute cannot be resolved, we will say so publicly, and it is reflected in our review.